Thank you for choosing SOUND EFFECTS LLC! We are committed to providing high-quality audio products and excellent customer service. To ensure your shopping experience is as smooth as possible, we have established the following refund policy. If you are not completely satisfied with your purchase, please refer to the following terms.

  1. Return Policy
    We allow returns within 30 days of receiving the goods. Return conditions include: The product must be unused or slightly used, and include the original packaging, accessories, and instruction manual.
    Returned items should not have any damage, soiling, or other loss caused by human factors.
  2. Exchange Policy
    For items you wish to exchange for a different size or color, you can apply for an exchange within the same 30-day period. Exchange conditions are the same as return conditions.
  3. Return and Exchange Process
    You can follow these steps to return or exchange items:
    Contact Customer Service: First, please contact our customer service team via email or telephone to inform them of your return or exchange request.
    Email: tmayne@soundeffects.store
    Phone: +1 (262) 445-9212
    Get Confirmation: Our customer service team will provide you with a return authorization code and further return instructions.
    Prepare for Return: Pack the item carefully and include the return authorization code and your contact details inside the package.
    Return Item: Please return the item to the following address: 6982 FRANK LLOYD WRIGHT AVE, MIDDLETON, WI 53562
    Track Package: We recommend using a trackable delivery service to ensure you can track the package’s status.
  4. Processing Time
    Once we receive the returned item and confirm its condition complies with our return policy, we will process your refund or exchange request within 3-5 business days.
    Refunds will be returned to the original payment method. Processing time may vary depending on your bank or payment service provider.
  5. Contact Us
    If you have any questions during the return or exchange process, please feel free to contact us. Our customer service team is dedicated to assisting you.

Thank you for your support of SOUND EFFECTS LLC! We hope you are satisfied with your choice and look forward to providing you with even better service!